Don’t Forget to Submit Your Paperwork for Health Insurance Coverage!

Bridget Thornton is MLA’s health insurance Navigator. MLA photo

Whew! It’s done! Well, almost.
Health insurance Navigators and Brokers across the state had a very busy and short Open Enrollment Period for 2018 coverage. The Centers for Medicare and Medicaid Services reported that from November 1 to December 15, 76,480 people in Maine submitted applications and enrolled in a health insurance plan through the platform. For most people, this process was straightforward. Others, however, learned when they received their eligibility notice that further information was needed to complete their applications and that their eligibility for health insurance was only temporary.
For those of you who received such a notice, don’t despair. It’s simple to submit the required information. The Health Insurance Marketplace may ask you for documents to confirm information on your application concerning your income, citizenship, immigration status, or Special Enrollment Period eligibility. If you are unsure about what you need to submit, you can log into your account and review your eligibility results at any time.
You have two options for submitting your documents: by uploading the documents into your online account or by mail. Uploading the documents into your account is the fastest way to get this done. Simply scan the documents and save the files in one of these accepted formats: pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff, .bmp. Once you have done that follow these instructions to submit them:
Log into your Marketplace Account.
Click on your name in the top right and select “My applications & coverage” from the dropdown menu.
Select the current year’s application from “Your existing applications.” Make sure the application ID matches the one in your notice.
Click “Application details” on the left-hand menu. You’ll see a full list of “data matching issues” that apply to you and your household listed under “Send documents for data matching issues.”
Select the green “Upload documents” (or “Upload more documents”) button to the right of the issue.
Choose a document type from the drop-down list.
Click “Select file to upload.”
Locate and select the scanned document file on your computer. Click “Upload.” When the upload is successful, a checkmark appears next to the file name.
If you have other data matching issues, repeat the steps for each one. When done, you can log out.
When the document has been uploaded successfully, “Upload more documents” appears next to the inconsistency on the “Application details” tab. You’ll get a notice in a few weeks saying your document(s) is currently under review, or if the Health Insurance Marketplace needs any other information  from you.
If you do not have access to a scanner, you can always mail your documents directly to the Marketplace. Do not send the original copies of your documents; send photocopies instead. You will need to include your printed bar code which can be found on the last page of your eligibility notice along with your printed name and application ID number, which is near your mailing address at the top of your notice. Mail your documents to:
Health Insurance Marketplace
Attn: Coverage Processing
465 Industrial Blvd
London, KY 40750-0001
While this may seem tedious, it is very important to provide any additional information that the Marketplace requests as soon as possible. If you don’t submit the documents by the deadline posted on your eligibility notice, you could lose your health insurance, financial assistance, or your chance to enroll through a special enrollment period.
The MLA Health Insurance Navigators can help you with this process. Don’t hesitate to call the MLA office at 967-4555 or email